酒店英語口語

Basic Knowledge
Unit 1 What Is a Hotel？
Unit 2 General Expressions for Hotel Services
Chapter One The Front Office
Unit 1 Room Reservation
Unit 2 Reception
Unit 3 Concierge
Unit 4 Telephone Service
Unit 5 Business Center
Unit 6 At the Cashiers
Unit 7 Settle the Complaints
Chapter Two Housekeeping
Unit 1 Simple Chamber Service
Unit 2 Cleaning the Room
Unit 3 Laundry Service
Unit 4 Room Service
Unit 5 Other Services
Unit 6 Maintenance Service in the Guest Room
Chapter Three Food and Beverage
Unit 1 Table Reservation
Unit 2 Receiving the Guest
Unit 3 Taking Orders
Unit 4 Beverage Service
Unit 5 Serving the Guest
Unit 6 Kitchen Service
Chapter Four At the Recreation Centre and Health Club
Unit I At the Beauty Parlor
Unit 2 At the Health Club
Unit 3 Sauna and Massage Service
Unit 4 At the Hair Salon
Unit 5 At the Shopping Arcade
Appendix Commonly Used Words and Expressions in the Hotel
References