職場(chǎng)生活中，老外都是這么說(shuō)

Chapter1 公司簡(jiǎn)報(bào)
1-1 公司簡(jiǎn)介 Introducing the Company.......... 2
1-2 產(chǎn)品介紹 Product Introduction.................. 6
1-3 圖表運(yùn)用 Using Graphs in a Presentation.. 10
1-4 業(yè)績(jī)描述 Performance Description........... 15
1-5 管理風(fēng)格 Management Style..................... 19
1-6 企業(yè)文化 Corporate Culture...................... 24
1-7 商業(yè)環(huán)境 Business Environment............... 29
Chapter2 電話溝通
2-1 接打電話 Making calls.............................. 34
2-2 電話留言 Leaving a Message................... 39
2-3 回復(fù)電話 Returning the Call...................... 44
2-4 電話預(yù)約 Making Appointments................ 49
2-5 變更預(yù)約 Changing Appointments..............53
Chapter3 商務(wù)戰(zhàn)略
3-1 市場(chǎng)調(diào)查 Market Study.............................. 60
3-2 促銷方案 Sales Promotion......................... 64
3-3 網(wǎng)上營(yíng)銷 Online Marketing....................... 69
3-4 廣告企劃 Advertising................................74
Chapter4 商務(wù)會(huì)議
4-1 會(huì)議籌備 Preparation for a Meeting.......... 80
4-2 會(huì)前致辭 Opening Speech....................... 85
4-3 討論議題 Discussion................................. 89
4-4 陳述意見(jiàn) Representing Ideas................... 94
4-5 贊成與反對(duì) Agreement & Disagreement.....99
4-6 會(huì)議結(jié)束 Closing a Meeting..................... 10
Chapter5 接待客戶
5-1 迎接客戶 Greeting Client........................110
5-2 客戶引薦 Clients Recommendation........115
5-3 商務(wù)著裝 Business Dress Code..............120
5-4 宴會(huì)邀請(qǐng) A Dinner Invitation...................125
5-5 商務(wù)用餐 At Dinner.................................129
5-6 實(shí)地參觀 Site Visit...................................134
5-7 洽談合作 Business Cooperation.............138
5-8 送別客戶 Seeing Off Clients....................143
Chapter6 商務(wù)談判
6-1 討論底線 The Bottom Line of Discussion..150
6-2 讓步確認(rèn) Concession and Confirmation...155
6-3 支付方式 Modes of Payment..................161
6-4 商標(biāo)談判 Negotiation on Trademarks.....168
6-5 價(jià)格談判 Negotiation on Prices..............172
6-6 代理方式 Agent Approaches..................178
6-7 合約洽談 Contract Negotiation...............183
Chapter7 商務(wù)活動(dòng)
7-1 開(kāi)信用證 Opening a L/C.........................190
7-2 協(xié)商代理 Agency....................................195
7-3 新品發(fā)布 New Product Launch...............200
7-4 參加展會(huì) Exhibition.................................205
Chapter8 商務(wù)旅行
8-1 預(yù)訂機(jī)票 Booking a Ticket......................212
8-2 辦理登機(jī) Airport Checking in..................217
8-3 通關(guān)入境 Entering a Country...................222
8-4 賓館預(yù)訂 Making Hotel Reservations......227
8-5 登記入住 Hotel Checking in....................232
8-6 客房服務(wù) Room Service..........................237
8-7 拜訪客戶 Calling on a Client...................242
Chapter9 商務(wù)休閑
9-1 觀光游覽 Sightseeing.............................248
9-2 城市介紹 City Introduction......................253
9-3 吃吃喝喝 Eating and Drinking.................258
9-4 逛街購(gòu)物 Shopping.................................262
Chapter10商務(wù)貿(mào)易
10-1 建立關(guān)系 Establishing Business Relations....268
10-2 詢價(jià)議價(jià) Inquiry and Bargaining...........274
10-3 查看樣品 Sample Inspection..................280
10-4 包裝運(yùn)輸 Package and Transportation...285
10-5 保險(xiǎn)業(yè)務(wù) Insurance................................291
10-6 確定訂單 Orders Confirmation...............298
10-7 支付款項(xiàng) Effecting Payment...................304
10-8 訴諸仲裁 Resorting to Arbitration...........310
10-9 產(chǎn)品索賠 Product Claim.........................315
10-10 解決沖突 Resolving Conflicts...............320
10-11 處理投訴 Dealing with Complaints.......325
Chapter11企業(yè)人文
11-1 公司福利 Company Benefits..................330
11-2 年終考核 Achievement Assessment......336
11-3 人事調(diào)動(dòng) Personnel Transfer..................342
11-4 鼓勵(lì)&幫助 Encouraging and Helping...  347
11-5 意見(jiàn)&建議 Advice and Suggestions...... 355