Unit One Business Letter-Writing and Its Layout Part One: Teaching Aims and Requirements Part Two: Study of Business Letter-Writing Part Three: Notes Part Four: Exercises Unit Two Faxes and E-mails Part One: Teaching Aims and Requirements Part Two: Study of Fax Part Three: Study of E-mail Part Four: Notes Part Five: Exercises Unit Three Establishing Business Relations Part One: Teaching Aims and Requirements Part Two: Study of Background Knowledge Part Three: Study of Sample Letters Part Four: Associative Thinking Part Five: Exercises Unit Four Enquiries and Replies Part One: Teaching Aims and Requirements Part Two: Study of Background Knowledge Part Three: Study of Sample Letters Part Four: Associative Thinking Part Five: Exercises Unit Five Offers and Counteroffers Part One: Teaching Aims and Requirements Part Two: Study of Background Knowledge Part Three: Study of Sample Letters Part Four: Associative Thinking Part Five: Exercises Unit Six Letters of Ordering Part One: Teaching Aims and Requirements Part Two: Study of Background Knowledge Part Three: Study of Sample Letters Part Four: Associative Thinking Part Five: Exercises Unit Seven Terms of Payment Part One: Teaching Aims and Requirements Part Two: Study of Background Knowledge Part Three: Study of Sample Letters Part Four: Associative Thinking Part Five: Exercises Unit Eight Shipment Part One: Teaching Aims and Requirements Part Two: Study of Background Knowledge Part Three: Study of Sample Letters Part Four: Associative Thinking Part Five: Exercises Unit Nine Insurance Part One: Teaching Aims and Requirements Part Two: Study of Background Knowledge Part Three: Study of Sample Letters Part Four: Associative Thinking Part Five: Exercises Unit Ten Complaints and Adjustments Part One: Teaching Aims and Requirements Part Two: Study of Background Knowledge Part Three: Study of Sample Letters Part Four: Associative Thinking Part Five: Exercises Unit Eleven Sales Letters Part One: Teaching Aims and Requirements Part Two: Study of Background Knowledge Part Three: Study of Sample Letters Part Four: Associative Thinking Part Five: Exercises Unit Twelve Common Business Documentation Part One: Teaching Aims and Requirements Part Two: Study of Background Knowledge Part Three: Study of Commercial Invoice Part Four: Associative Thinking Part Five: Exercises Unit Thirteen Contract Part One: Teaching Aims and Requirements Part Two: Study of Background Knowledge Part Three: Study of Sample Contract Part Four: Associative Thinking Part Five: Exercises Bibliography
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