前言
Chapter 1 Office Work 商務辦公
1 Recruiting 員工招聘
2 Dealing with Emails 郵件處理
3 Transferrting Information 傳送資料
4 Filing 檔案事務
5 Releasing Notices 發(fā)布通知
6 Taking Memos 備忘錄
7 Arranging Travels 安排差旅
8 Procuring Equipment 設備采購
Chapter 2 Receptions 客戶接待
1 Making an Appointment 客戶預約
2 Changing an Appointment 預約改動
3 Meeting at the Airport 機場迎接
4 Introducing Myself 自我介紹
5 Entertaining Clients 招待客戶
6 Arriving at the Company 參觀訪問
7 Inviting to Dinner 宴會邀請
8 Expressing Thanks 表達感謝
Chapter 3 Business Services 商業(yè)服務
1 Banking Services 銀行服務
2 Post Office Services 郵局服務
3 Airport Service 機場服務
4 In a Restaurant 在餐館
5 At the Hotel 在賓館
6 Sightseeing 觀光旅游
7 Changing Plans 改變計劃
8 Business Reception 商務接待
Chapter 4 Business Meetings 商務會議
1 Making Arrangements 布置會議
2 Other Preparations 其他準備
3 Agenda 議事日程
4 Getting a Meeting Started 會議開始
5 Taking Minutes 會議紀要
6 Taking the Floor 發(fā)言
7 Discussions 會議討論
8 Summary and Adjournment 總結閉會
Chapter 5 Business Calls 商務電話
1 Leaving a Message 電話留言
2 Calling Back 回電話
3 Having the Wrong Number 打錯電話
4 Calling an Operator 接線員接聽電話
5 Proposing an Appointment over Phone 電話要求約見
6 Rescheduling over Phone 電話更改約定
7 Reserving a Room 預訂旅館
8 Booking a Ticket 預訂機票
Chapter 6 Business Negotiations 商務洽談
1 Inquiry 詢價
Contents
2 Offer 報價
3 Price Negofiations 磋商價格
4 Discounts 折扣
5 Order 訂購
6 Contracts 合同
7 Shipment Delay 裝運推遲
8 Claims 索賠
Chapter 7 Deriving Sectors of Business 商業(yè)的衍生環(huán)節(jié)
1 Commissions 傭金
2 Trademark Registration 商標注冊
3 Sample Exhibition 樣品展示
4 Sole Agent 獨家代理
5 Letter of Credit 信用證
6 Banking Facilities 銀行業(yè)務
7 Public Relations 公共關系
8 Business Promotion 商務促銷
Chapter 8 Marketing 市場營銷
1 Market Surveys 市場調研
2 Market Developments 市場開發(fā)
3 Exhibitions 交易會
4 Quality and Quantity 質量與數量
5 Advertising and Promotion 廣告與促銷
6 New Products Introduction 介紹新產品
7 Aftersales Services 售后服務
8 Sales Agents 銷售代理商
Chapter 9 Business Interaction 商務交往
1 Visiting Colleagues 拜訪同事
2 Introducing Newcomer 介紹新人
3 Helping Each Other 同事互助
4 Consolation 安慰
5 Sympathy 同情
6 Klatch 聚會
7 Appointment 約會
8 Departure 告別