飯店情景英語(yǔ)

Part ⅠGroundwork English
酒店基礎(chǔ)英語(yǔ)
Lesson 1Courtesy禮貌
Lesson 2Offering Help提供幫助
Lesson 3Numbers數(shù)字
Lesson 4Enquiries詢問(wèn)
Lesson 5Directions方向
Lesson 6Complaints & Apologies投訴與道歉
Lesson 7Telephone Manner電話禮儀
Lesson 8Small Talk With Guests與客人聊天
Lesson 9
Parting道別
Part ⅡFront Office
前廳
Lesson 1Reservation預(yù)訂
Lesson 2Reception接待
Lesson 3Guest Service客戶服務(wù)
Lesson 4Business Center & Telephone Service商務(wù)中心和電話服務(wù)
Lesson 5Concierge禮賓部
Lesson 6Check Out退房
Part ⅢHousekeeping De
Partment
客房部
Lesson 1Receiving Guests迎接客人
Lesson 2Making Up Room收拾客房
Lesson 3Room Service房餐服務(wù)
Lesson 4Laundry Service洗衣服務(wù)
Lesson 5Miscellaneous Services雜項(xiàng)服務(wù)
Part ⅣFood & Beverage De
Partment
餐飲部
Lesson 1At The Bar在酒吧
Lesson 2In A Western Restaurant在西餐廳
Lesson 3In A Chinese Restaurant在中餐廳
Lesson 4Handling Complaints處理投訴
Lesson 5Paying The Bill結(jié)賬
Part ⅤOther De
Partments
其他部門(mén)
Lesson 1Shopping Arcade購(gòu)物中心
Lesson 2Health & Recreation Center康樂(lè)中心