飯店服務與管理英語練習答案（第2版）

Unit 1 What Is a Hotel?
Unit 2 Front Office
Unit 3 Communications
Unit 4 The Cashier
Unit 5 Housekeeping Department（Ⅰ）
Unit 6 Housekeeping Department（Ⅱ）
Unit 7 Food and Beverage（Ⅰ）
Unit 8 Food and Beverage（Ⅱ）
Unit 9 Recreation（Ⅰ）
Unit 10 Recreation（Ⅱ）
Unit 11 Shopping Arcade
Unit 12 Service and Management
Unit 13 Supervision
Unit 14 Functions of Management
Unit 15 Leader and Power
Unit 16 Leadership Style